SERVICOM

The government is there to serve you. It is your constitutional right to expect service from government. It is equally your constitutional right to complain when service delivery fails. All citizens are customers of the government. All citizens have a right to complain when government services fail.

You may register your compliant: 1. By physical presence at the particular service window. 2. By contact with the Nodal Officer of the service window in question, by telephone or by writing, or e-mail. 3. By contacting the SERVICOM Office by writing or by e-mail: servicom@delsu.edu.ng

AT THE SERVICE WINDOW  Nodal Officer at the Service Windows are trained to carry out the duty of resolving complaints promptly. Which means that the complaints are either resolved on the spot or you should receive a definite time frame within which you should get a response to your complaint.  Every Service Windows should have a SERVICOM Charter in which a contact person of the MSU is dearly indicated.  Every SERVICOM Unit should have a Complaints Desk as well as the Nodal Officer who is in charge of the Unit.  The SERVICOM guideline stipulates that a time frame for response to complaints should not exceed 5 working days. AT THE SERVICOM OFFICE  If you fail to get satisfaction from the Service Frontline and within the stipulated time, you may refer your complaints to the Complaints Officer in the SERVICOM Office,  Please note that the SERVICOM Office is not a service frontline and complaints directed to the Office are usually referred to the service frontline where service failure occurred,  After prompt acknowledgement of your compliant, the SERVICOM Office pledges to respond to your complaints within a short time.